Service Agreement

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    There is no term to this agreement and the client or Housekeeping Inch by Inch Cleaning Services (IBICS). You may cancel your service at any time. IBICS also reserves the right to cancel your service at any time.

    We will provide professional cleaning service where all the employees are bonded and insured and have been thoroughly trained in the proper use of all our products and equipment.

    We will provide all cleaning supplies, vacuums, and equipment. Should you wish for us to use one of your products,supplies or equipment,including vacuum cleaners, you agree not to hold IBICS or any of its personnel responsible for damage to any article or component.

    We will arrive on the day scheduled as requested and agreed upon; however, IBICS reserves the right to close our office at any time, due to inclement weather.


    IBICS will require immediate payment from first-time customers upon completion of services. IBICS will require a credit card be on file. Other payment options are available to avoid credit card fees.

    If no onsite walkthrough has been completed by IBICS prior to scheduling, IBICS strongly advises customers to be present for start and end of the first-time cleaning. This step helps in ensuring reasonable expectations are relayed, and satisfaction of services rendered.

    We rely heavily on feedback. Good or bad, we always find it constructive. In our efforts to ensure a long-lasting relationship, please consider how beneficial your feedback can be to both us as providers, and you as Customers.


    Picking up clothing, toys, and generally scattered objects ensures a higher quality cleaning of your home. Please note that we assign, based on our quote, a timeframe. The more time personnel spends on picking up, the less time there will remain for actual cleaning.

    Please be advised that clean sheets/bedding must be set somewhere visible if needs changed. We will not go looking through drawers/closets.
    Please secure cash, jewelry and other small valuables.

    In the summer months it would be appreciated if you would set your air conditioner at an appropriate temperature. In the winter months we appreciate cleared sidewalks and driveways so the staff is able to gain access to your home.

    If for some reason you do not want a particular room cleaned, please just leave a note for the staff and we will honor that request.


    Pets are not a problem. But we do need to know if you have them and we would like to have the names for reference. Our teams are instructed not to enter a house if they believe an animal is a threat. Please remember that pets may behave differently if a family member is not present. We do appreciate pets being crated while cleaning in order to avoid distractions. Due to the individual care that plants require, we are not able to maintain them.


    We do not hand-wash dishes, unless pre-arranged; however, if the dishwasher is unloaded we would be happy to place any dirty dishes in the dishwasher.

    We have instructed our staff to leave certain items untouched, such as items or areas containing any body fluids or excretions. Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your home. If ants, termites, roaches, fleas, bed bugs, etc., are encountered, we will not clean or vacuum the area. We will leave you a note, or call you regarding the problem. If you have other items you prefer not cleaned or handled, please call the office and we will arrange to avoid those items. Our employees can not climb higher than a 3-step stool, work on the outside of your home, move furniture that contains electronics, or lift any objects over 20 pounds.


    Security is a major concern at IBICS. If you will not be home, access for our personnel must be prearranged the day before cleaning to avoid delays to start of cleaning. Standard methods of access, if you will not be home, may include access code (front door/garage) or lockbox containing keys. We do not advise leaving keys unattended and easily accessible (under the door mat). We cannot be held responsible for issues arising in such cases.

    Our policy is to lock the door while we are cleaning and to not allow access to unknown persons. For safety reasons, please don’t rely on our cleaning professionals to let in workmen during the time we are in your home.


    We normally do not bill for services provided, payment is expected at the time of cleaning. We accept cash, credit/debit card payment, or electronic payment/transfer methods such as Venmo, Zelle, etc. We are not accepting check payments at this time, unless previously arranged and approved. In such cases, checks are to be written to Inch by Inch. Receipts will be mailed to you upon request. A $30.00 fee will be assessed for any checks returned by your bank.

    If payment is not received at time of services rendered, a late fee may be applied, and additional fees may be incurred for follow-up calls requesting payment, especially continued for prolonged periods.


    For hourly jobs, we charge from the time we arrive on the job, which includes unloading of our supplies and equipment from our vehicle, to the time we have finished cleaning, including the loading of supplies back into our vehicle.


    We understand schedules change. We ask that you contact us no later than noon the day before your scheduled cleaning to cancel or reschedule. Cancellations later than noon the day before are subject to a $30 cancellation fee. The same fee will be charged if we cannot gain access to your home. For Monday cleanings, please call our office by noon of the preceding Friday. Please keep in mind that each day’s cleanings are scheduled the afternoon before and that if you cancel later than noon the day before a scheduled cleaning, that your cleaning team may not have a full day’s work.


    If someone in your home is sick (contagious) please contact our office by 7:30 am if possible to let us know so that we have time to remove you from the team’s schedule and waive the late/cancel feel. We will be happy to reschedule your cleaning to a day when you are feeling better.


    If you wish to make changes to your cleaning(remove/add instructions), please always let management know when you are confirming your appointment the evening before. Please call us in advance for special requests (e.g. after construction, refrigerator cleaning, inside of oven, garage, extra rooms) so we can schedule the time needed to complete these items. Extra charges will apply. We will try to estimate for you on the phone but in some cases, we may have to charge by the hour depending on the task.

    What Is An Extra Charge?

    - Inside Oven
    - Inside Refrigerator
    - Additional Rooms/Basement, if not included in original quote


    While we make every effort not to break or damage items, accidents do happen. Identical replacement is always considered but not guaranteed. For this reason we request all irreplaceable items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our staff. IBICS must be notified within 48 hours of service if damage is discovered. Our personnel are instructed to call our office once ANYTHING is damaged and to leave a note to you advising you of the incident. We reserve the option of repair or replacement before a monetary settlement. IBICS is not responsible for damage due to faulty and/or improper installation of items, or for maintenance of your home (normal wear and tear that comes with age and use). Please inform us if any items in your home are broken or improperly installed such as; blinds, tiles, curtain rods, loose carpet etc. All surfaces (marble, granite, etc.) are assumed sealed and ready to clean without causing harm. IBICS takes responsibility for breakage or damage caused by our staff, not to exceed $500.00, or your homeowner’s insurance policy deductible.


    A great deal of time and resources are put into hiring and training our staff. All of our employees have signed a Non-Compete agreement with IBICS. They are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their employment with IBICS or for 2 years following termination of employment, without written approval from IBICS and a possible placement fee. By signing this Service Agreement, you agree not to directly hire past or present employees of IBICS for a period of not less than 2 years from the date the employee last worked for IBICS.

    In the event that any of the preceding agreement is breached, you and the former IBICS employee agree to pay to IBICS a total of $2500 each in addition to court and/or legal fees, if any.

    When these kinds of incidents occur, deep and lasting repurcussions are felt throughout the company: employees' wages, business costs, etc. These measures are intended to facilitate a propserous environment for our staff, and a professinal and enduring relationship with our customers.


    Although gratuity is not expected or required, the team members certainly welcome it! A great way to show the team your appreciation is with gratuity. The amount of gratuity is split equally among the members of the team. You may leave a cash gratuity for the team (preferred method) or add the gratuity to your payment by specifying the amount on the check. We have found that most customers that are happy with their cleaning will give a gratuity of between 7% to 15%.


    In severe weather, we may determine it is not safe to travel and/or carry equipment and supplies to your home and will cancel that day’s service. When this occurs, we will try to reschedule. Please assist us with your understanding in rescheduling.


    We do not provide service on New Year's Day, Thanksgiving and Christmas Day. We will contact you approximately three weeks ahead of time to arrange an alternate day for that week if your cleaning day falls on a holiday. During those weeks our schedule is very full; you may wish to contact our office ahead of time to reschedule your cleaning.


    Every time you refer a new client to us who uses our services, you receive $25 credit towards your next cleaning service to be applied after IBICS has completed your friend’s first cleaning. Your friends will also receive a $25 discount off of their third scheduled house cleaning service. To qualify for the referral bonus, you must have used our services within the past 6 months of the referral and your friend(s) may not have used IBICS within the past 6 months. Your friends are limited to one discount per cleaning, but you can combine yours.

    The Client would like to have the above mentioned house maintained on a regular basis. The Client and Service Provider hereby agree to the following terms:

    1. Client has read, understood and agreed to the associated Service Agreement.
    2. Client will give Service Provider access to the inside of the house during regular business hours and any additional mutually agreed upon times.
    3. Services to be performed by Service Provider include the following: vacuuming of carpets, dusting, and polishing of furniture; cleaning of wood floors, kitchen appliances, bathtubs and shower stalls, toilets, sinks and all sink fixtures; in addition removal of trash from the interior trash containers and brought to the outdoor Dumpster.
    4. Either party may terminate this agreement with written notice. For the purposes of this agreement, text messaging or phone calls qualify as "written notice". Any payment for above mentioned services owed by the Client shall be due and payable at the time the agreement is terminated.

    Either party may terminate this contract at any time by supplying a written notice of termination on a specified date to the other party, with at least 7 day notice prior to the stated date of termination.

    If there is any litigation needed between the Client and Service Provider it shall be filed and tried in the Service Provider's local jurisdiction.

    In agreement to the above mentioned terms the Client and a representative of the Service Provider shall sign below:

    Applicable Law

    This contract shall be governed by the laws of the State of Colorado in Denver County and/or the State of Florida where business is conducted and any applicable Federal Law.

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